1. Tech help at Gale suggests way to find "persistent" URL.
2. I can't find what she is talking about, but discover it in another place.
3. I e-mail her back to say what I have done.
4. She asks me to call so she can "walk me through it."
5. I call, and she finds out I'm on a different "product" than she thought.
6. She directs me to the exact spot I had already found.
7. My workaround was the right one.
8. If my students are using the resource I think they are.